Maxxwave will perform hardware repairs or provide a replacement only in the event of hardware failure within the warranty period. Troubleshooting procedures must be performed by the customer prior to returning the product to the seller to confirm that the product is being returned for warranty hardware repair. If a device is returned to Maxxwave for warranty repair, and we find the hardware not defective, there will be a $50 technical support fee per device. The fee will be charged back to the customer before the item is returned. Additionally, the customer will be responsible for return freight.
All Maxxwave products that use RouterOS must be “net-installed” by the customer prior to being returned to the seller. Most issues can be resolved with the reinstallation process.
Instructions for the net-install process can be found here